Can I keep my current phone number/s?
Yes you can. This process is called number porting. You can take your number with you to any telecommunications company of your choice.
Why would you want to take your number with you?
Number porting allows you to save money and hassle. Number porting means no need to change information that appears in public directories, on your stationery, website or advertising material. You won't need to worry about notifications to any of your business suppliers or customers.
How do you port your numbers over?
A number port can be requested by following the instructions here. The following information will be required:
- The Conversant account you want the number ported to
- The number you wish to port
- Your full name as it appears on your current telecommunications account
- The account number for your current telco provider
- Your preferred day and time for the port. Porting will only take place during business hours.
- Please do not contact your current provider and ask for the line to be cancelled until after you have received notification that the port has completed.
What does it cost?
The one off setup fee for number porting is $20 + GST per number ported.
What regions are supported?
Conversant support all regions throughout New Zealand, and some international destinations. Please contact Conversant directly to discuss in further detail.
What about freephone and cellular numbers?
In most circumstances 0800 and other toll free numbers can be ported. We cannot port cellphone numbers.
Can I get a specific 0800 number?
To request a specific 0800 number, we attempt to port it to your account. If it's available it will be moved across and it will incur a number port charge of $20. If it's not available, we'll let you know and we can try another combination.
How will porting be scheduled?
Conversant will work closely with the end user or IT Service provider to ensure that we have the right information to port across the numbers required at the mutually agreed date and time, that will be scheduled in advance. Porting can be scheduled for a morning or afternoon time slot but cannot be scheduled for a specific time.
For an established business, Conversant would have allocated a temporary number so that the IT Service Provider can set up new IP phones to work in parallel to the existing system. This enables the reseller & customer to test if the network is adequate and gives the customer time to familiarise themselves with the phone system, while continuing to use their current phone system for inbound calls.
Once the customer is satisfied that the phone system operates adequately, the IT Service Provider will advise Conversant. Conversant will port the customer's existing numbers to replace the temporary number.
If the customer wants inbound calls to go through Conversant immediately, they can ask their provider to divert calls to the Conversant temporary number before putting in the number port request.
What happens on the day of porting?
When the porting process commences the phone line will stop working. You will not be able to make or receive calls on the phone line that is being ported. Usually this lasts for less than 1 hour. This means that customers will not be able to contact you on your phone number for this time period. You will still be able to call out using the Conversant service during this time.
Once the port is completed all calls will be routed to Conversant and will start ringing on your Conversant phones. We will notify you when the port is complete.
Note that porting a number will cancel any active services on that number, including broadband.
What happens after porting?
Some providers may not cancel numbers that have not been ported. Once we have confirmed that the port has completed, please contact your previous provider to confirm that services which you no longer require have been cancelled.
How soon can it happen?
Number porting takes on average 10 business days. Quite often with a standard stand-alone analogue line, this can happen a lot quicker. However, if the number is connected in a more complex scenario, it could take longer.
Is there anything else you need to consider?
Monitored alarm units.
If any of these are on a line that you intend to port over to Conversant, you will need to get them moved to another line first to maintain their functionality.