Diverting to After Hours on C-Lite 2.0


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DIVERTING TO AFTER HOURS ON C-LITE 2.0


It is possible to dial into the C-Lite 2.0 system to manually divert calls to after hours. This allows the time of day rules set-up to be disabled, enabled or reset by dialling a specific number. This means that time conditions can be opted into and out of simply by dialling into the system.

In order for the manual switch to occur, you should keep the below in mind:

  • The time of day set-up within the callflows will still read left to right
  • The time conditions for each time of day within the callflow will still be in effect, unless disabled or enabled.

The night service divert allows for businesses that do not work specific hours to use time conditions when they choose rather than having them set for specific times.

In order to forward calls through the night service function, callflows must be set-up with pre-existing time of day rules - more about setting these up can be found here.

Once the time of day rules are set-up there are 3 ways the night bell can be used:

  • Enable time of day - this will force a time of day to come into effect, provided it reaches the time of day in the callflow.
  • Disable time of day - this will force a time of day to stop working, provided it reaches the time of day in the callflow.
  • Reset time of day - this will remove all enable and disable rules and set the time of day back to how it is configured via callflows.

Configuration Scenario

A typical callflow with time of day rules set-up will look as below:

Disable time of day

If a business wants to be able to manually switch on the afterhours message depending on when the last employee leaves for the evening. To make calls automatically go to All other times, create a new callflow and drag the DISABLE TIME OF DAY tile across to this callflow.

When the tile is added to the callflow, this will show you the options of all previously configured time of day options:

Select the time of day rule that you wish to disable by dialling into the callflow. By disabling Business Hours, this means that all calls will now automatically go to All other times.

Note that in order for calls to go to the After Hours voicemail, the time condtion must be active when the callflow is used.

Reset time of day

Reset time of day will remove all previously dialled enable or disable instructions that have been activated for the time of day rules selected. To remove any forced enable or disable time of day instructions that are in place on the time of day rules, create another callflow and add the RESET TIME OF DAY tile to the callflow.

When the tile is added to the callflow, this will show you the options of all previously configured time of day options:


Select the time of day rules that the reset should apply to.

When the reset call flow is dialled into, the time of day rules will reset back to how they are configured within the callflow.

Enable Time of Day

When enable time of day is selected, this will force that time of day option to be in place for all calls and ignore the time of day rules set-up through callflows. To make calls automatically go to the selected time of day rules, create a new callflow and drag the ENABLE TIME OF DAY tile across to this callflow.

When the tile is added to the callflow, this will show you the options of all previously configured time of day options:

Select the time of day rules that this should apply to.

When the enable time of day callflow is dialled into, this will make all calls go to Business Hours regardless of the time.

Note that when enable time of day is selected, the calls will still need to reach this time of day option within the callflow (reading left to right) in order for the forced active time to be in effect.

Using the set-up

Using the above example, the call divert can be switched on, off or reset as below:

  • Dial 123 - this will disable the selected time of day rule. In the example above, this will disable the Business Hours time of day rule, forcing all calls into 6494784097 to automatically go to the All other times time of day rule
  • Dial 456 - this will reset all time of day rules selected, whether they have been enabled or disabled. In the example above, calls will follow the rules as configured for callflow 6494784097
  • Dial 789 - this will force all calls to go to the selected time of day rule. In the example above, this will enable Business Hours time of day in the above example, for all calls into 6494784097 to follow the Business Hours routing, regardless of when the caller rings.