Conversant joins Telecommunication Dispute Resolution scheme


Conversant joins Telecommunication Dispute Resolution scheme

We’re pleased to announce that we’ve joined the Telecommunication Dispute Resolution scheme.

What is TDR?

TDR is a free, independent service that helps consumers with complaints about their telecommunications company. Participation in the scheme is voluntary for telecommunications providers.

Being part of the scheme gives our customers added peace of mind, as it provides them with access to independent support should they not be entirely happy with our services.

With us joining the scheme, customers can have full confidence both in the services and support we offer, as well as in the processes and systems we have in place to deal with complaints from customers.

We decided to join the scheme after entering the broadband market with the launch of C-Net, our VoIP-ready broadband internet service, in September.

Since we have now also become an ISP, in addition to a provider of cloud communications systems, it made sense for Conversant to join the TDR scheme.

TDR Scheme Director Derek Pullen has welcomed Conversant joining the programme, saying: “Since the TDR service is only available to customers of member companies, Conversant customers can rest assured they are now covered by the services the scheme offers.

“Member companies agree to comply with our Customer Complaints Code and to be bound by the decisions made by TDR. Conversant customers can now also enjoy the benefits of those assurances.”

In the news

Conversant becomes "fully-fledged" telco with TDR move – Computerworld New Zealand