Cisco devices


#1

Cisco/Linksys SPA Series

To set up a Cisco / Linksys phone that we have created a provisioning file for, please do the following:

Connect the device

  • Connect the device to the power
  • Connect an ethernet cable to the WAN or SW port of the device and connect the device to your network
  • Ensure that there are no flashing red lights on the phone

Perform a factory reset on the device

  • Press the button on the phone that looks like a page with a folded over corner
  • Scroll down and select Factory Reset (on SPA525G select Device Administration > Factory Reset)
  • Wait approximately one minute for the device to reboot

Instruct the device to download the provisioning file from our server:

  • Press the button on the phone that looks like a page with a folded over corner
  • Scroll down and select Network (on SPA525G select Status > Network Status)
  • Note the IP address
  • Open a web browser. Enter the following URL into your web browser, (replacing the IP address with the IP address noted above - i.e. the phone's IP address) (if unsure, please contact support):

C-Lite 2.0 NZ customers

 http://192.168.1.100/admin/resync?http://c-prov-02.conversant.co.nz/$MA.xml

C-Lite 2.0 Australian Customers

 http://192.168.1.100/admin/resync?http://c-prov-03.conversant.co.nz/$MA.xml

BLF or Multi-line configuration

 http://192.168.1.100/admin/resync?http://c-prov-01.conversant.co.nz/spa$PSN.cfg

After a few reboots the phones will be setup and ready. To confirm this:

Pick up the handset and you should hear a dialtone
This information applies to the following device models:

  • SPA921, SPA922, SPA941, SPA942
  • SPA303, SPA502G, SPA504G, SPA508G, SPA512G, SPA525G, SPA525G2

Cisco SPA500S


The Cisco SPA500S Expansion Module is designed to be used with the Cisco SPA500 Series phones. It has 32 programmable buttons which allow small businesses to easily handle incoming calls with one touch transfer as well as monitoring line status of other extensions.

Set-up Cisco SPA500S

To set-up the SPA500S, first log into the phone via the web interface using the credentials below:

  • Username: admin
  • Password: to be advised by Conversant
    In the top right, click on Admin login and then advanced. A tab will appear called "Attendant Console". In here, you can make the updates to the side console. Below is the format for setting up the SPA500S buttons:

Yes

No

fnc=blf+sd+cp;sub=2001@c-vm-02.conversant.co.nz;nme=2001

fnc=blf+sd+cp;usr=1CDF0F2F005D@account_no;sub=1CDF0F2F005D@account_no

fnc=sd;ext=021234567@c-vm-02.conversant.co.nz;nme=2001

Key 1 will monitor extension 2001, while key 17 is a speed dial to the mobile 021234567. Key 8 will monitor device 1CDF0F2F005D on version 2.0 (replace account_no with the customer's number).

Configure *8 Pick-up Code

  • To set-up Call Pick-up, log into the phone via the web interface, using the same credentials as above.
  • In the top right, click on Admin login and then advanced. A tab will appear called "Attendant Console". In here, you can make the updates to the side console.
  • Under the general section, in the Attendant Console Call Pickup Code this should be configured as *8.

Cisco ATA


Cisco ATA's can be used to convert traditional analogue phones to VoIP capable phones.

Conversant does not recommend the use of ATA's due to reliability and troubleshooting issues, and we don’t provide any support for them. If you have any issues with configuration, please contact your ATA supplier or IT support provider.

These can be configured with the Conversant system manually or automatically as follows.

Auto Configuration

To set up a Cisco / Linksys ATA that we have created a provisioning file for, please do the following:

Connect the device

  • Connect the device to the power
  • Connect an ethernet cable to the Internet port of the device and connect the device to your network
  • Plug a telephone into the phone port of the device
  • Ensure that the power light on the device is lit steady green

Perform a factory reset on the device (not required for a new device)

  • Pick up the phone and dial ****. Note that you may not hear a dialtone; this is normal.
  • At the prompt press 73738#
  • Press 1 to confirm
  • Hang up the phone
  • Wait approximately one minute for the device to reboot

Ensure that the device's web interface is accessible (not required for SPA301, SPA501, SPA112 or SPA901)

  • Pick up the phone and dial ****. Note that you may not hear a dialtone; this is normal.
  • At the prompt press 7932#
  • Press 1#
  • Press 1 to confirm
  • Hang up the phone

Instruct the device to download the provisioning file from our server

  • Pick up the phone and dial **** (on the SPA501 press Setup). Note that you may not hear a dialtone; this is normal.
  • At the prompt press 110#
  • Note the IP address that is read back
  • Hang up the phone
  • Open a web browser. Enter the following URL into your web browser, (replacing the IP address with the appropriate address) http://192.168.1.100/admin/resync?http://c-prov-01.conversant.co.nz/spa$PSN.cfg
  • Click Submit All Settings

After a few reboots the phones will be setup and ready. To confirm this:

  • Check that the phone light on the device is lit steady green
  • Pick up the handset and you should hear a dialtone

This information applies to the following device models:

SPA1001
SPA2102
PAP2T
SPA3102
SPA301
SPA901
SPA112
SPA122
SPA501g

Manual Configuration

SIP Page

  • Click on the ‘Voice’ tab
  • Select "SIP" from the left hand menu
  • Change the following SIP Timer Values:
  • Reg Max Expires = 600
  • Reg Retry Intvl = 10
  • Reg Retry Long Intvl = 20
  • Change the following SDP Payload Types:

  • RTP-Start-Loopback-Codec: G711a

  • RTP Parameters:

  • Stats in BYE: yes
  • RTP Packet Size: 0.020

Changing your Regional settings

Select the "regional" option from the left hand menu

Call Progress Tones:
Dial Tone: 400@-9;30(*/0/1)
Second Dial Tone: 420@-19,520@-19;10(*/0/1+2)
Outside Dial Tone: 420@-16;10(*/0/1)
Prompt Tone: 520@-19,620@-19;10(*/0/1+2)
Busy Tone: 400@-9;*(.5/.5/1)
Reorder Tone: 400@-9;15(.25/.25/1+2)
Off Hook Warning Tone: 400@-10,680@0;*(.125/.125/1+2)
Ring Back Tone: 400@-19,450@-19;*(.4/.2/1+2,.4/.2/1+2,2/0/1+2)
Confirm Tone: 600@-16;1(.25/.25/1)
SIT1 Tone: 985@-16,1428@-16,1777@-16;20(.380/0/1,.380/0/2,.380/0/3,0/4/0)
SIT2 Tone: 914@-16,1371@-16,1777@-16;20(.274/0/1,.274/0/2,.380/0/3,0/4/0)
SIT3 Tone: 914@-16,1371@-16,1777@-16;20(.380/0/1,.380/0/2,.380/0/3,0/4/0)
SIT4 Tone: 985@-16,1371@-16,1777@-16;20(.380/0/1,.274/0/2,.380/0/3,0/4/0)
MWI Dial Tone: 400@-19;2(.1/.1/1);28(*/0/1)
Cfwd Dial Tone: 350@-19,440@-19;2(.2/.2/1+2);10(*/0/1+2)
DND Dial Tone: 350@-19,440@-19;2(.2/.2/2);10(*/0/1+2)
Holding Tone: 600@-19;*(.1/.1/1,.1/.1/1,.1/9.5/1)
Conference Tone: 350@-19;20(.1/.1/1,.1/9.7/1)
Secure Call Indication Tone: 397@-19,507@-19;15(0/2/0,.2/.1/1,.1/2.1/2)
Feature Invocation Tone: 350@-16;*(.1/.1/1)

Distinctive Ring Patterns:
Ring1 Cadence: 60(.4/.2,.4/2)
Ring2 Cadence: 60(.3/.2,1/.2,.3/4)
Ring3 Cadence: 60(.8/.4,.8/4)
Ring4 Cadence: 60(.4/.2,.3/.2,.8/4)
Ring5 Cadence: 60(.2/.2,.2/.2,.2/.2,1/4)
Ring6 Cadence: 60(.2/.4,.2/.4,.2/4)
Ring7 Cadence: 60(.4/.2,.4/.2,.4/4)
Ring8 Cadence: 60(0.25/9.75)

Distinctive Call Waiting Tone Patterns
CWT1 Cadence: 30(.3/9.7)
CWT2 Cadence: 30(.1/.1, .1/9.7)
CWT3 Cadence: 30(.1/.1, .3/.1, .1/9.3)
CWT4 Cadence: 30(.1/.1,.1/.1,.1/9.5)
CWT5 Cadence: 30(.3/.1,.1/.1,.3/9.1)
CWT6 Cadence: 30(.1/.1,.3/.2,.3/9.1)
CWT7 Cadence: 30(.3/.1,.3/.1,.1/9.1)
CWT8 Cadence: 2.3(.3/2)

Ring and Call Waiting Tone Spec
Ring Waveform: Sinusoid
Ring Frequency: 25
Ring Voltage: 70
CWT Frequency: 400@-10
Synchronized Ring: no

Miscellaneous
Set Local Date (mm/dd): (Set current month and day)
Set Local Time (HH/mm): (Set current hour and minute)
Time Zone: GMT+12
FXS Port Impedance: 220+8200 - - 120nF
Daylight Saving Time Rule: start=4/1/7/3:0:0;end=9/-1/7/2:0:0;save=-1
FXS Port Input Gain: -3
FXS Port Output Gain: -3
DTMF Playback Level: 0
DTMF Playback Length: .1
Detect ABCD: no
Playback ABCD: yes
Caller ID Method: Bellcore(N.Amer,China)
FXS Port Power Limit: 4

Line1/Line2 page

Line enabled: yes

NAT Settings

NAT Mapping Enable: yes
NAT Keep Alive Enable: yes

Network Settings

Network Jitter Level: very high (suitable for most internet connections, increase this if you have voice quality problems to extremely high)
Jitter buffer adjustment: up and down

SIP Settings

SIP transport: UDP (C-Vox), TCP (C-Lite 2.0)
SIP Port: 5060

Call Feature Settings

Enable IP Dialling: no
Emergency Number: 111

Proxy and Registration

Proxy: the domain or realm as advised by Conversant
Outbound Proxy: as advised by Conversant
Use Outbound Proxy: yes
Use OB Proxy in Dialog: no
Register: yes
Make call with Reg:yes
Register Expires: 360
Make call without Reg:yes
Use DNS SRV: yes
DNS SRV Auto Prefix: yes
Proxy Fallback Intvl: 600
Proxy Redundancy Method: normal

Subscriber Information

Display Name: Your Name
User ID: as advised by Conversant
Password: as advised by Conversant

Audio Configuration

Preferred Codec: G729a (specify G711a for a fax machine line)
Second Preferred Codec: G711a (specify G711u for a fax machine line)
Third Prefered Codec: G711u (specify G729a for a fax machine line)
Use Pref Codec only: no (specify ‘yes’ for a fax machine line)
Silence Supp Enable: no
Silence threshold: medium
G729a Enable: yes
Echo Canc Enable: yes (must be ‘no’ for fax lines.)
Echo Canc Adapt Enable: yes (must be ‘no’ for fax lines.)
Echo Supp Enable: yes (must be ‘no’ for fax lines.)
FAX CED Detect Enable: yes (on fax lines in particular)
FAX CNG Detect Enable: yes (on fax lines in particular)
FAX Passthru Codec: G711a (on fax lines in particular)
FAX Codec Symmetric: yes (on fax lines in particular)
DTMF Process INFO: no
DTMF Process AVT:yes (specify ‘no’ instead for fax machine lines)
DTMF Tx Method: AVT (specify ‘InBand’ instead for fax machine lines)
DTMF Tx Mode: Strict
DTMF Strict Hold off Time: 90
FAX Passthru Method: NSE
FAX Process NSE: yes (on fax lines in particular)
FAX Disable ECAN: yes (on fax lines in particular)
Hook Flash Tx Method: none
Release Unused Codec: yes
FAX Enable T38: yes (required for fax lines)
FAX T38 Redundancy: 1 (you may set this higher if you are having problems with Fax transmissions)
FAX Tone Detect Mode: caller or callee
Enable IP Dialing: no
Emergency Number: 111

FXS Port Polarity Configuration

Idle Polarity: Forward
Caller Conn Polarity: Forward
Callee Conn Polarity: Forward

Cisco SPA232D


To set up a CiscoSPA232D that we have created a provisioning file for, please do the following:

Connect the provided Ethernet network cable to the ETHERNET (Yellow) port of the ATA. Connect the other end of the cable to the Ethernet port of your PC.
Power on your computer.
NOTE: Make sure your computer's Ethernet adapter is set to obtain an IP address automatically (DHCP). For more information, refer to the Help for your operating system.

Start a web browser on your computer.
In the Address bar, enter: 192.168.15.1 (Note: 192.168.15.1 is the default local IP address of the ATA.)
To log in for the first time enter the default username, admin, and the default password, admin. The password is case sensitive.
Enter the following URL into your web browser:
http://192.168.15.1/admin/resync?http://c-prov-01.conversant.co.nz/spa$PSN.cfg
After a few reboots the phones will be setup and ready. To confirm this, pick up the handset and you should hear a dialtone