Media is any sound file that can be played back to callers when they are navigating through a callflow. Media can be uploaded as a file from your computer or recorded and uploaded directly from the phone. All this can be managed in the Media section of C-Lite 2.0.
To upload media, select Apps > Callflows > Play Media
Select add media in top left
Select the kind of media, name it and upload a file
Advanced options are available by clicking Advanced
List of Media
A list of media which has already been uploaded can be found on the left hand side, underneath the add media button.
C-Lite 2.0 supports MP3, wav and OGG files.
We would recommend a WAV. with a sample rate of 1600khz, mono channel, and less than 5 megabytes.
Recording via Phone
To record media via your Conversant phone, simply dial into your Conversant number. You can then enter the PIN number assigned to recording and record your message.