9. Media


#1

MEDIA

Media is any sound file that can be played back to callers when they are navigating through a callflow. Media can be uploaded as a file from your computer or recorded and uploaded directly from the phone. All this can be managed in the Media section of C-Lite 2.0.


Uploading Media

  • To upload media, select Apps > Callflows > Play Media

  • Select add media in top left

  • Select the kind of media, name it and upload a file

  • Advanced options are available by clicking Advanced


List of Media

A list of media which has already been uploaded can be found on the left hand side, underneath the add media button.


Supported Media

C-Lite 2.0 supports MP3, wav and OGG files.

We would recommend a WAV. with a sample rate of 1600khz, mono channel, and less than 5 megabytes.


Recording via Phone

To record media via your Conversant phone, simply dial into your Conversant number. You can then enter the PIN number assigned to recording and record your message.



8. Menus (IVRS)
7. Voicemail - Add, Configure, Advanced Options