Group Pick-up allows you to answer calls which are ringing at another phone. This can be useful if someone is away from their desk or busy and a call needs to be answered.
Configure Group Pick-up
- To configure group pick-up, the first thing to do is create a group. To do this, select Apps > Smart PBX > Groups > Add Group
- Add the users or devices that you want to be able to pick calls up from, by dragging the users across between the two boxes and click "Create Group"
- Now go back to callflows via Apps > Callflows and select Add Callflow
Enter the number you wish to type to be able to pick-up calls. In this example *8 is used.
A box will pop up that looks like this, select the group pick-up as the endpoint.
- Select the group created as above and save.