2. Call Recording


#1

CALL RECORDING

Call recording allows an audio file of a conversation to be stored either by us or you. This guide shows you how to set up the system so that all inbound and outbounds calls will be recorded and stored by Conversant.

Enable call recording

The first step will be to find your account ID. To do this, click on the Control Centre cog > Account and Account Name to retrieve your account ID. Note that the account ID is in the format 1a11f0f9dd529987c5943456503b8efa - it is not your account number.

Next, Navigate to Apps > Callflows > Callflows

Click Create a Callflow in the top left

  • Create a new Callflow.

  • Click on add number

  • Enter an extension number that is not currently used. We recommend using 9999

  • Click Add

  • Drag start call recording across from the actions bar to your callflow

  • When this is dragged across, you will be provided with some options:

  • Enter the format calls should be recorded in, the server where calls should be stored and the maximum length of recordings.

  • Enter the URL field as follows: http://c-drive.conversanthq.com/recording.php?ID={your_account_ID}

  • Replace {your_account_ID} with your account ID. Click on the Control Centre cog, then Account and Account Name to retrieve your account ID. Note that the account ID is in the format 1a11f0f9dd529987c5943456503b8efa - it is not your account number. For example the URL in this case would be http://c-drive.conversant.co.nz/recording.php?ID=1a11f0f9dd529987c5943456503b8efa

  • C-Lite 2.0 allows storage for up to six months. If you wish to keep recordings for longer than this, recordings can be stored on your own server. This can be achieved by entering the details of your server in the URL field - recordings will then be streamed to that remote server. If you would like to use your own server, enter the format calls should be recorded in, the format calls should be recorded in and the maximum length of recordings.

  • Configure the call flow as per usual. At the point in the call flow that you want the call recording to stop, drag stop call recording into your callflow. Always stop call recording before the call goes to voicemail.

Navigate back to the Control Centre Cog > Account > Preflow

Click on the dropdown menu to select the extension or spare number you just created.

Remember to click "Save Changes" when done