1. Basic Concepts


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BASIC CONCEPTS

To start using C-Lite 2.0, there are a few basic concepts that will help you to be understand the system.

Account System Design

How does my account work?

Every customer hosted on C-Lite 2.0 functions within a self contained account. The account is inclusive of all users, voicemail boxes, settings and configuration of one single customer.

Accounts can function within hierarchies, which allows for those interested in white label reselling to sell the service under their own account without needing to create a separate copy of the C-Lite 2.0 system.

Accounts also define which components of C-Lite 2.0 belong to which account. No-one will be able to access the data for an account which they do not have the log in details for as the data for each account is created and stored independently from other accounts.

How does the hierarchy work?

Each account can have sub-accounts which sign-up, and which are managed by the master account. This allows for white label reselling of the product, as well as permitting each reseller to manage their customers privately. By default, accounts are created with the rule that any sub-accounts that a previous sub-account has set-up cannot be accessed by the previous master account.

The diagram above illustrates how C-Lite 2.0 can work with White Label Resellers. Each reseller would have their customer create a sub-account within their reseller account. The customers are still within the C-Lite 2.0 system, but the customer does not know about Conversant.

Users and Devices

With C-Lite 2.0 we consider anything that someone uses to make phone calls and send faxes as a device. A device can be a physical piece of hardware or software running on a laptop or a smartphone. However devices are not inherently tied to a user - this must be done by you.

In C-Lite 2.0, each person can be considered a user and each user will have their own devices and voicemail boxes. Multiple devices and voicemail boxes can be generated for each user. If a user has multiple devices, all of the devices will ring when that user receives a phone call.

An example of Users and Devices can be seen below:

In the diagram above, each user can be seen to have multiple devices while it is also possible for a device to work with no user attached.

Both Sarah and John have multiple devices attached to their user. They can be called through a callflow and all their devices will ring. If their devices ever change, call will still come through to them. As long as the devices are listed under their user and calls are routed to them as a user the caller will get through to those devices. This is important to note as it allows a user to add many devices without needing to contact Conversant.