HOW TO USE BROWSER PHONE
The browserphone is a telephone built in to Chrome and Firefox on computer, table and smartphone. It uses WebRTC so doesn't require any software to be installed. It's available when you're logged into the Conversant user interface.
Making a call
Select the Toggle browserphone icon to show the browserphone dialpad
Enter numbers by typing on your keyboard or pressing the numbers on the dialpad
Select the green icon to dial the number
Once a call is in progress it may be placed on hold, muted or transferred
Select the red icon to end the call
Select logs to look at the call history
To monitor the activity of other users in the organisation select contacts.
Select “Click here to add more contacts”.
Then select the users to monitor by ticking in the box next the name.
Then save the selection.
To see the browserphone in a wider mode select the toggle sidebar and fullscreen buttons.
Select options to update browserphone settings
If Do Not Disturb is selected then incoming calls won’t ring the browserphone
If Call Waiting is selected then incoming calls will ring the browserphone even if another call is ongoing
If Call Notifications is selected then incoming calls will pop a notification window even if the browser is hidden
If Mute Inbound Calls is selected then incoming calls won’t make an audible sound
If Call Popup is selected then incoming calls will open a browser window to the URL specified. A typical use for this is to look up a record in a CRM system based on the callerid.