From crime fighter to tech issue buster… Meet Conversant’s Tim Cudd


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Conversant customers can be glad Tim Cudd made an early career change to follow his passion. Initially enrolled to study criminology, Tim decided he’d rather be solving more extraordinary problems – tech issues!

Today, Tim is our Service Delivery Manager. Find out more about him in the Q&A below:

Where did you work before Conversant?

I spent five years in Perth working for Australia's largest telco, Telstra, in various tech support roles from ADSL to NBN and Telstra’s DOT (Digital Office Technology) VoIP offering. Before that, I worked in Sydney doing onsite tech repairs and support from computers, servers, phones, printers, routers and much more.

What does your role involve?

In my current role I look after onsite tech support and installation, as well as customer management and support, and even sales!

Where did you study and what qualification do you have?

I started at Victoria University in Wellington studying criminology before realising a passion for technology and moving to Computer Power (now known as Weltech) to study a two-year Diploma in Systems Technology.

What excites you most about your work?

I like problem solving being able to fix things that are out of the ordinary. And learning new things about technology.

What do you like about working at Conversant?

Coming from a big corporation type company hinders your ability to effect change.

Being part of a smaller team, the communication is a lot better and strategies and improvements are much easier to implement.

What do you enjoy outside of work?

I love watching movies, TV shows and YouTube, as well as home automation and learning new technologies. I also enjoy travelling, dining out, spending time with family, football and rugby.